Refund, Cancellation & Ticket Transfer

JOD Events — Refund, Cancellation & Ticket Transfer Policy

Effective date: 02nd September, 2026

1. Scope

This policy applies to paid event bookings made through JOD Events. Events organised by independent hosts may have event-specific conditions, which will be displayed before payment.

For free events, no refund is applicable.

2. Participant Cancellations

All confirmed ticket purchases are final. Unless otherwise stated on the event page or required by applicable law, refunds will not be provided for personal cancellations, changes in plans, late arrival, or non-attendance.

Please review the event date, time, venue, eligibility requirements, and booking details before making payment.

3. Requests to Change Participation Date

If an event has multiple announced dates, you may request to move your booking to another available date of the same event.

• Requests must reach us at least 10 calendar days before your originally booked event date.
• Changes are subject to availability and approval by JOD Events or the relevant host.
• Any additional amount payable will be communicated before you confirm the change.
• A change is valid only after written confirmation and issuance of an updated booking.

Bookings cannot be moved to a different event unless expressly approved.

4. Ticket Transfers

You may request to transfer your ticket to another individual attending the same event on the same date.

• Requests must reach us at least 10 calendar days before the event.
• The replacement participant must meet the event’s eligibility requirements.
• Transfers are subject to verification and approval by JOD Events or the relevant host.
• The original ticket becomes invalid once a replacement ticket is issued.
• Unauthorised resale or transfer is not permitted.

Bookings made fewer than 10 calendar days before the event are normally ineligible for participant-requested date changes or transfers, unless an exception is approved in writing.

5. Cancellation by the Organiser

If an event organised by JOD Events is cancelled and will not take place, affected participants will be offered a refund of the amount paid for the cancelled booking, including mandatory charges collected by us.

An alternative event, rescheduled date, or booking credit may be offered, but will not replace an eligible refund without your agreement.

For independently hosted events, the host’s cancellation terms disclosed before booking will apply, subject to applicable law. JOD Events will communicate the available options and assist with refund coordination where the booking was made through our platform.

6. Postponement or Significant Event Changes

If an event is postponed or its date, venue, or essential advertised features change significantly, we or the relevant host will notify registered participants and explain the available options.

For JOD-organised events, if you cannot attend the revised arrangement, you may request a refund within the reasonable response period stated in the notification.

Minor programme adjustments that do not materially affect the advertised experience will not ordinarily qualify for a refund.

The 10-day notice requirement for participant-requested changes does not apply to requests arising from organiser cancellations or significant event changes.

7. Unavoidable Circumstances

Severe weather, government restrictions, safety concerns, or other circumstances beyond reasonable control may require an event to be changed, postponed, or cancelled.

We will communicate the revised arrangements and available remedies. Such circumstances do not automatically remove refund rights available under applicable law.

8. Duplicate Payments and Unconfirmed Bookings

If your account is debited more than once for the same booking, or payment is deducted without a confirmed ticket, contact us with your transaction reference and payment details.

We will verify the transaction with the payment provider and arrange the appropriate booking confirmation or refund. A failed-payment reversal may be processed directly by your bank or payment provider.

Never share your UPI PIN, card PIN, or OTP with our support team.

9. Refund Processing

Where a refund is payable:

• We will confirm the eligible amount and processing status.
• Refunds will normally be returned to the original payment method.
• Our target is to initiate approved refunds within 10 business days, unless a shorter period is required by law.
• The time taken for the amount to appear in your account depends on the bank or payment provider.
• Any legally permissible deduction must have been clearly disclosed before payment and will be explained when the refund is confirmed.

A refund request does not itself confirm eligibility. However, internal approval procedures will not override any statutory entitlement to a refund.

10. Events Hosted by Third Parties

Where JOD Events acts as a registration or ticketing platform, the event page will identify the organiser and display the applicable cancellation, refund, and transfer conditions.

Any event-specific terms that differ from this policy must be clearly disclosed before purchase. They cannot remove rights available under applicable law.

JOD Events will assist with booking-related complaints and refund coordination and remains responsible for its own services and legal obligations.

11. Contact and Assistance

For refund queries, date changes, or ticket transfers, contact:

JOD Events — A unit of JOD Business Services
Phone: +91 91509 04455
Email: contact@jodevents.com

Please provide your booking reference, event name and date, registered contact details, and the reason for your request.

12. Consumer Rights and Policy Updates

Nothing in this policy excludes remedies available under applicable Indian law, including remedies for services not provided or materially different from those advertised.

We may update this policy periodically. The version and event-specific terms disclosed when you booked will apply to your booking, subject to applicable law.