Help Centre
How can we help you?
Search answers, browse common topics, or raise a support ticket and our team will get back to you.
Frequently asked questions
Quick answers for the things people ask us most.
Once your booking is confirmed, e-tickets live under Your Orders. You also get an email with the PDF and QR code. Open the ticket on your phone at the venue — a printed copy works too.
Confirmed ticket purchases are final unless the event page says otherwise or applicable law requires a refund. JOD Events will refund the amount paid if a JOD-organised event is cancelled. Approved refunds are normally initiated within 10 business days to the original payment method. See the Refund, Cancellation & Ticket Transfer Policy for full terms.
You may request a transfer to another person for the same event and date, or a date change if the event has multiple announced dates. Requests must reach us at least 10 calendar days before the event, and are subject to eligibility, availability, and approval. Contact contact@jodevents.com with your booking reference. See the Refund, Cancellation & Ticket Transfer Policy for full terms.
Open Settings to upload or remove your photo, update your name, and change your password. Use a square JPG, PNG, or WEBP for the clearest result.
Show your digital QR code (or a printout) plus a valid government ID that matches the primary ticket holder. Arrive a little early if the event has timed entry.
Use Host Your Event. After you sign in, add payout bank details once, then create and publish from the organizer dashboard. Pin the exact venue on the map so guests get a street-level address.
No articles match that search. Raise a ticket below and we will help you directly.
Raise a help ticket
Tell us what went wrong. You will get a ticket ID to track the conversation.
New support request
Share as much detail as you can — event name, date, and what you already tried.
Your tickets
Each help request gets a THP- ID (separate from booking tickets). Search by ticket number to see the issue and status.
Signed-in users also see tickets for their account email below.
No tickets yet. Submit a request and it will appear here with a THP- ID.